Yesterday, got a collections letter in the mail and spent 3.5 hours trying to resolve it.I asked for a guarantee in writing that the issue was resolved. She said she transferred the remaining balance of the payment plan ($299) to my actual account. Spent 2 hours on the phone trying to figure out why I had two accounts. A few weeks later, I got a letter in the mail, stating that Verizon would be automatically charging my bank $1099 for the iphone (letter listed the incorrect account/phone number).Called to figure out why it wasn't my account number and phone number.The paperwork had my personal information, but a different account number and a new phone number.Ordered a new phone ($800 off w/an eligible trade-in for iphone 13).Opened a new account, requested to transfer my number.I work as a consultant so lost time = lost money. Seriously, yesterday I was on the phone for 3.5 hours. It's less about the people, and more about the problem-solving system and the transferring between departments and having to re-explain my issue every. This is not easy to explain, but I'll do my best.įirst, let me say that 4 of the 5 agents were delightful. For help with FIOS related concerns please reach out to Coverage Maps.Verification is voluntary.ĭSLReports: Verizon has an established Executive Support team on DSLR, for Wireline support.Īlso, visit Verizon FiOS, Verizon FiOS TV, and Verizon DSL, for general discussion. To be verified as an employee of Verizon Wireless or of a Premium or Authorized Retailer, message the moderators with proof of employment. Previous grandfathered unlimited data users can now upgrade to Verizon New Unlimited Data plans & save money. If your new to Verizon & want to know how much your bill will be? You can use the, Verizon Plan Cost Calculator. Questions about Equipment Installment Plan (formerly EIP). If you have any questions regarding the Rules, please message the moderators. After your third offense, you will be permanently banned. After your second offense, you will be temporarily banned.
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